FAQ

What is Rocketkarting?

Rocketkarting is a company that specializes in the design, production, and sale of high-quality go-karts.

How can I contact customer support?

You can contact our customer support team at tt02redrocket@njredrocket.com.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Shipping and Delivery

How long does it take to process and ship an order?

Since our creations are all handmade, production, inspection, and packaging typically take 3-5 business days. Delivery times vary depending on the shipping method chosen.

What are the delivery options?

If you've selected EXPRESS, the delivery time is 15-30 business days.

Can I change my shipping address after placing an order?

There is a small window to correct an incorrect shipping address. Please contact us immediately at tt02redrocket@njredrocket.com if you believe you have provided an incorrect shipping address.

Orders and Returns

What should I do if my order contains a pre-ordered or back-ordered item?

We will ship any available items immediately and ship the pre-ordered or back-ordered items as soon as they are available.

What is the return policy?

By placing an order on Rocketkarting, you are responsible for the cost of return shipping back to Rocketkarting. Please refer to our Refund Policy for further information on how to make a return.

What if my package is lost or stolen?

Rocketkarting is not responsible for lost or stolen packages. If your tracking information states that your package was delivered but you have not received it, please report it to your respective shipping carrier. If you have any further questions, please reach out to our customer support team at tt02redrocket@njredrocket.com.

How do I pay for my orders?

You can track your order using the tracking information provided to you on our Tracking Page.If you have any other questions, feel free to reach out to our customer support team at tt02redrocket@njredrocket.com.